Payer systems
BlueCross BlueShield of Tennessee
Led digital product work across member, broker, employer, administrator, and sales experiences.
Founder · CTO · Product operator
Healthcare operating systems, from payer to payment.
Ian Harman has led payer products, built care-delivery product and engineering teams, co-founded a matching product that was acquired, and built claims and payment systems.
20%Less SOAP-note documentation time per encounter at One to One Health across 2,000+ encounters
200×Claims-processing capacity reported by TPN.health
$2M to $40MAnnual revenue growth during product work at PerfectServe
AcquiredTheraMatch technology joined TPN.health in 2025
Work history
Each role added part of the healthcare transaction.
The work spans payer operations, care delivery, clinical matching, provider networks, claims, and payment.
Clinical communications
PerfectServe
Contributed product, implementation, adoption, and enterprise controls as annual revenue grew from $2M to $40M.
Care delivery
One to One Health
Designed, built, and productized a provider-reviewed SOAP-note workflow. It cut documentation time per encounter by 20% across 2,000+ encounters over three months. Patient survey outcome scores did not fall.
Founder to acquisition
TheraMatch
Co-founded and built a clinical matching product that TPN.health acquired in 2025.
Network to reimbursement
TPN Match and TPN.health
Works across provider-network data, care navigation, payer rules, healthcare EDI, claims, and payment operations.
Current product
Claims Native
Prepares and checks claims while office staff and providers keep control of release.
Operating range
Technology leadership that understands the transaction around the software.
Product judgment
Choose the buyer, workflow, promise, boundary, evidence, and next strategic option before the roadmap hardens around assumptions.
Technical systems
Connect architecture, data, integrations, privacy, transaction rails, and delivery ownership to the operating reality.
Commercial translation
Turn complex infrastructure into proof that a health plan, employer, provider organization, investor, or board can evaluate.
Point of view
The product is the operating system around the intelligence.
Healthcare products rarely fail because one feature is missing. They fail at the seams between workflow, data, policy, implementation, human judgment, reimbursement, and trust.
Ian's work focuses on those seams: making authority explicit, evidence visible, transactions reliable, and the business consequence legible.
Selected perspectives
First-hand operating lessons.
Atom & Bits
Bring the healthcare workflow whose software and business consequences can no longer be separated.
Start with one consequential decision. We will determine whether it needs a working session, a focused product sprint, or ongoing CTO and product leadership.